Contact
Support
Get in
touch.
A question, a concern, or a curiosity — we respond within 24 hours.
We're here
when you
need us.
A question about your order, a query about your device, or something about the science — our team responds within 24 hours on business days. We don't hide behind FAQ menus and auto-replies.
Email
hello@raeredlight.com.au
Response within 24 hours on business days
Live Chat
Available on site
Monday–Friday, 9am–5pm AEST
Phone
1800 RAE SKIN
Monday–Friday, 9am–5pm AEST
Send us a message
We respond within 24 hours on business days. For urgent device issues, use live chat.
Support hours
Monday – Friday
9am – 5pm AEST
Saturday
10am – 2pm AEST
Sunday
Email only